Our return and refund policy extends for a period of 15 days from the date of your purchase. If 15 days have elapsed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
For a return to be eligible, the item must be unused and in the same condition as when you received it, and it must be in the original packaging.
Certain types of goods are exempt from being returned, including perishable items like food, flowers, newspapers, or magazines. Additionally, intimate or sanitary goods, hazardous materials, and flammable liquids or gases cannot be returned.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase, such as a courier consignment label attached to your parcel. Please avoid sending your purchase back to the manufacturer.
There are situations where only partial refunds are granted, such as:
- A book with obvious signs of use
- Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 15 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account. Contact your bank as there is often processing time before a refund is posted. If you’ve completed these steps and still haven’t received your refund, please reach out to us at 03325446762 or email us at admin@tkchoices.com.
Sale Items
Only regular priced items may be refunded; sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at admin@tkchoices.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping Returns
To return your product, mail it to: admin@tkchoices.com
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location. If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.
Need help?
For any questions related to refunds and returns, please contact us at 03325446762 or email us at admin@tkchoices.com.